Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2023, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 88% and 85% respectively.
“The staff was very polite and made sure I was comfortable and well informed about my procedure both before and after my procedure. I would highly recommend all of the staff.”
“Front desk staff very prompt and professional. Nurses are engaging and very friendly. Nurses kept patients informed i.e. “you are going next…” Assistants came in and asked if I needed anything and asked if I needed another blanket. Nurses came in to check on me while I was waiting.”
“The check in is very good in that you are dealt with individually in a semi-private setting. I like that the prep inside includes a nurse with answers to many questions, followed by the anesthesiologist and then the doctor. They are very clear about calling in the event of any issues and they flowed up with a call the next day to check on how I was doing. This was not my first time to this facility and while I have liked it each time, it continues to get even better!”
“The medical staff, from the physician’s office were extremely efficient with setting up the initial preparation for the procedure. They made the process seamless, insofar as,contacting other doctors for me, securing prescriptions and setting up the timetable for the preparation. Every contact I had with the office, either by phone, text or email was handled professionally and in a very courtesy manner. there were no “glitches” whatever. Everyone did a great job!”